Privacy Policy

1. Introduction

Course Quantum Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website course-quantum.com or use our smart home automation services.

This policy applies to all personal data we process about you, regardless of how it is collected or stored. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property type, size, location for service provision
• Technical Information: IP address, browser type, device information
• Service Information: Details about smart home systems installed or consulted upon
• Communication Records: Records of consultations, support requests, and service interactions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Usage data and analytics about how you interact with our website
• Cookie and tracking information (see our Cookie Policy for details)
• Log file information including access times and pages viewed

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide smart home consultation and installation services
• Communication: To respond to enquiries and provide customer support
• Business Operations: To operate, maintain, and improve our services
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorised access, and other illegal activities

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for contract performance or pre-contractual steps
• Legal Obligation: Where we must process data to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Consent: When you have provided explicit consent for sharing

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure data storage and backup procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

• Customer Records: 7 years from last service interaction (for business and tax purposes)
• Marketing Data: Until consent is withdrawn or the data is no longer relevant
• Website Analytics: 26 months from collection date
• Security Logs: 12 months or as required by law

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing activities
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Including profiling

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

We primarily process data within the United Kingdom. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.