1. Introduction
These Terms of Service ("Terms") govern your use of the Course Quantum Limited website and services. Course Quantum Limited is a company registered in England and Wales with company number [Company Number], with its registered office at 123 Smart Home Street, London, SW1A 1AA, United Kingdom.
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Services Overview
Course Quantum provides smart home automation services including:
- Smart home consultation and design
- Home automation system installation
- Security system integration
- Energy management solutions
- Ongoing maintenance and support
- Custom smart home integrations
3. Acceptance of Terms
These Terms constitute a legally binding agreement between you and Course Quantum Limited. By using our services, you confirm that:
- You are at least 18 years old or have parental consent
- You have the legal capacity to enter into this agreement
- You will comply with all applicable laws and regulations
- All information provided is accurate and up-to-date
4. Service Terms and Conditions
4.1 Consultation Services
- Free consultations are subject to geographical limitations within our service areas
- Consultation appointments must be scheduled in advance
- We reserve the right to charge for additional consultations beyond the initial free assessment
- Recommendations provided are based on information available at the time of consultation
4.2 Installation Services
- All installations will be performed by qualified and certified technicians
- Installation dates are estimates and may be subject to change due to circumstances beyond our control
- Access to the property must be provided during agreed installation times
- Additional charges may apply for work outside normal business hours
4.3 Maintenance and Support
- Warranty periods vary by product and installation type
- Regular maintenance may be required to maintain warranty coverage
- Support services are available during normal business hours
- Emergency callout services may incur additional charges
5. Pricing and Payment Terms
5.1 Pricing
- All prices are quoted in British Pounds (GBP) and include VAT where applicable
- Prices are valid for 30 days from quotation date unless otherwise specified
- We reserve the right to adjust prices due to changes in product costs or availability
- Additional costs may apply for changes to agreed specifications
5.2 Payment Terms
- Payment terms will be specified in individual service agreements
- Deposits may be required before commencement of work
- Final payment is due upon completion of installation unless otherwise agreed
- Late payment charges may apply to overdue accounts
6. Warranties and Guarantees
6.1 Workmanship Warranty
We provide a 12-month warranty on our installation workmanship, covering:
- Defects in installation work performed by our technicians
- System integration issues arising from our work
- Configuration errors in smart home systems
6.2 Product Warranties
- Product warranties are provided by manufacturers and vary by product
- We will assist with warranty claims during the warranty period
- Warranty coverage may be void if products are modified or misused
6.3 Warranty Exclusions
Warranties do not cover:
- Damage caused by misuse, negligence, or accidents
- Normal wear and tear
- Damage from power surges, lightning, or electrical faults
- Modifications made by third parties
- Software issues beyond our control
7. Liability and Insurance
7.1 Limitation of Liability
Our liability is limited to the greatest extent permitted by law. We shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the value of services provided
- Delays caused by circumstances beyond our reasonable control
7.2 Insurance
We maintain appropriate insurance coverage including:
- Public liability insurance (minimum £2 million)
- Professional indemnity insurance
- Employer's liability insurance
8. Customer Responsibilities
As a customer, you agree to:
- Provide accurate and complete information about your property and requirements
- Ensure safe access to work areas during installation
- Comply with any pre-installation requirements we specify
- Inform us of any changes to your property that may affect our work
- Use installed systems in accordance with manufacturer guidelines
- Allow reasonable access for maintenance and warranty work
9. Intellectual Property
- All website content, designs, and documentation remain our intellectual property
- You may not reproduce, distribute, or modify our content without permission
- Custom system configurations developed for your property remain your property
- We retain the right to use anonymised project data for marketing purposes
10. Data Protection and Privacy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data in accordance with UK GDPR.
11. Cancellation and Termination
11.1 Cancellation Rights
For services contracted away from business premises, you have the right to cancel within 14 days of contract acceptance, subject to:
- Written notice of cancellation
- No custom work has commenced
- Standard products can be returned in original condition
11.2 Termination by Course Quantum
We may terminate services if:
- Payment terms are not met
- Access to property is denied
- Safety concerns arise during work
- You breach these Terms
12. Force Majeure
We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, or extreme weather
- Government actions or regulations
- Labour disputes or supply chain disruptions
- Pandemic or health emergencies
- Utility failures or telecommunications outages
13. Compliance and Regulations
All our work complies with relevant UK regulations including:
- Building Regulations and Part P Electrical Safety
- BS Standards for electrical and security installations
- Health and Safety at Work regulations
- GDPR and data protection requirements
- Consumer Rights Act 2015
14. Dispute Resolution
14.1 Informal Resolution
We encourage customers to contact us directly to resolve any concerns. Most issues can be resolved through direct communication.
14.2 Formal Complaints
If informal resolution is unsuccessful, you may submit a formal complaint to our customer service team. We will acknowledge complaints within 5 business days and provide a response within 28 days.
14.3 Alternative Dispute Resolution
For unresolved disputes, we support alternative dispute resolution through recognised industry schemes or mediation services.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
16. Changes to Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be notified to existing customers via email or through our website.
17. Contact Information
For questions about these Terms or our services, please contact us:
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original.
These Terms of Service are effective as of the date shown above and supersede all previous versions.